NCFE Customer Service in Health & Social Care Settings
- Funding: Available Fully Funded
- Subject: Customer Service
- Awarding Body: NCFE CACHE
- Duration: 6 Weeks Long
- Course Delivery: Online or Paper Based
Course Description
The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships.
You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You’ll also gain a better understanding of what makes effective teams work.
Course Content
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
This course is available online or as a paper-based submission
Requirements
- People are over 19 years of age on 31st August 2022 (beginning of the Academic Year).
- People 19 -23 years of age must have a level 2 qualification or above. This can include 5 GCSE A*- C or any National Vocational Qualification or a Degree . Over 23 this does not apply.
- Lived in the UK/EU for the past 3 years
- Not on an Apprenticeship
- Cannot already have completed this course
- This course is free but colleges may charge an admin fee if the course is not completed
- To register for a course, please fill out the form below and one of our enrolment advisers will be in touch to provide you with information, advice and guidance.
We are presently undertaking online registrations so there is no minimum amount of people for an Induction to take place. All we will require is the students contact details (mobile phone number and a valid email address.
The qualifications are NCFE level 2 and are fully certificated Nationally recognised courses.
Learners are able to further their own continuous professional development a criteria for the care certificate which may also improve their career prospects and can then progress on to further qualifications in health & social care or other related subjects.
The course submission times are between 8 and 16 weeks depending on which course they choose to complete.
They will have a dedicated Tutor from the College or Learning Provider, who are fully trained and give feedback on all questions answered. Specialist Tutors are available and are qualified in dealing with anyone who has a learning difficulty ie: Dyslexia and they will support all learners throughout the course.
All of our Induction are carried out by one of our experience Inductors and can be either by telephone or an online forum such as Zoom, MS Teams at a time and place to suit you This is necessary so that students and staff get all the information required to complete the course successfully. We are very aware of the disruption this may sometimes cause, but we try to work with you and your staff.
For Companies we are now offering face to face inductions at your premises and asking for a minimum of 8 people to attend for an Induction to take place with one of our experienced Inductors.
During the Induction we introduce people to the courses and complete the necessary College paperwork.
Our web site has all the courses listed with an overview and Pdf showing all the course content and credits accrued. Just click on the course tab. We strive to keep the list of courses up to date . However if there is a course you are looking for and not listed , doesnt mean we cant help. Just give us a call or email to enquire.
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