Level 2 Certificate in Understanding Excellence In Customer Service for Hospitality
- Funding: Available Fully Funded
- Subject: Hospitality
- Awarding Body: NCFE Level 2
- Duration: 6 Weeks Long
- Course Delivery: Online or Paper Based
Course Description
In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
Benefits
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Know about food allergy and intolerance requirements
- Learn at a time that suits you without the need to attend college
Course Content
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
This course is available online or as a paper-based submission
Requirements
- People are over 19 years of age on 31st August 2022 (beginning of the Academic Year).
- People 19 -23 years of age must have a level 2 qualification or above. This can include 5 GCSE A*- C or any National Vocational Qualification or a Degree . Over 23 this does not apply.
- Lived in the UK/EU for the past 3 years
- Not on an Apprenticeship
- Cannot already have completed this course
- This course is free but colleges may charge an admin fee if the course is not completed
- To register for a course, please fill out the form below and one of our enrolment advisers will be in touch to provide you with information, advice and guidance.
We are presently undertaking online registrations so there is no minimum amount of people for an Induction to take place. All we will require is the students contact details (mobile phone number and a valid email address.
The qualifications are NCFE level 2 and are fully certificated Nationally recognised courses.
Learners are able to further their own continuous professional development a criteria for the care certificate which may also improve their career prospects and can then progress on to further qualifications in health & social care or other related subjects.
The course submission times are between 8 and 16 weeks depending on which course they choose to complete.
They will have a dedicated Tutor from the College or Learning Provider, who are fully trained and give feedback on all questions answered. Specialist Tutors are available and are qualified in dealing with anyone who has a learning difficulty ie: Dyslexia and they will support all learners throughout the course.
All of our Induction are carried out by one of our experience Inductors and can be either by telephone or an online forum such as Zoom, MS Teams at a time and place to suit you This is necessary so that students and staff get all the information required to complete the course successfully. We are very aware of the disruption this may sometimes cause, but we try to work with you and your staff.
For Companies we are now offering face to face inductions at your premises and asking for a minimum of 8 people to attend for an Induction to take place with one of our experienced Inductors.
During the Induction we introduce people to the courses and complete the necessary College paperwork.
Our web site has all the courses listed with an overview and Pdf showing all the course content and credits accrued. Just click on the course tab. We strive to keep the list of courses up to date . However if there is a course you are looking for and not listed , doesnt mean we cant help. Just give us a call or email to enquire.
Thank you for taking the time to read this.
