Government Courses
Government Courses

Level 2 Certificate in Understanding Excellence In Customer Service for Hospitality

Course Description

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Benefits

Course Content

This course is available online or as a paper-based submission

Requirements

    We are presently undertaking online registrations so there is no minimum amount of people for an Induction to take place.  All we will require is the students contact details (mobile phone number and a valid  email address.

    The qualifications are NCFE level 2 and are fully certificated Nationally recognised courses.

     Learners are able to further their own continuous professional development a criteria for the care certificate which may also improve their career prospects and can then progress on to further qualifications in health & social care or other  related subjects.

    The course submission times are between 8 and 16  weeks depending on which course  they choose to complete.

    They will have a dedicated Tutor from the College or Learning Provider, who are fully trained and give feedback on all questions  answered.  Specialist Tutors are available and are qualified in dealing with anyone who has a learning difficulty ie: Dyslexia and they will support all learners throughout the course.

    All of our Induction are carried out by one of our experience Inductors and can be  either by  telephone or an online forum such as Zoom, MS Teams at a time and place to suit you This is necessary so that students and staff get all the information required to complete the course successfully. We are very aware of the disruption this may sometimes cause, but we try to work with you and your staff.

    For Companies we are now offering face to face inductions at your premises and  asking  for a minimum of 8 people to attend for an Induction to take place with one of our experienced Inductors.

    During the Induction  we introduce people to the courses and complete the necessary College paperwork.

    Our web site has all the courses listed with an overview and Pdf showing all the course content and credits accrued. Just click on the course tab. We strive to keep the list of courses up to date . However if there is a course you are looking for and not listed , doesnt mean we cant help. Just give us a call or email to enquire.

    Thank you for taking the time to read this.