Government Courses
Government Courses

NCFE Level 2 Customer Service

Course Description

In order to have a truly successful business, you need to provide good customer service. It is believed that

96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.


Course Content

This course is available online or as a paper-based submission

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