NCFE Level 2 Customer Service
In order to have a truly successful business, you need to provide good customer service. It is believed that
96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
This course is available online or as a paper-based submission
We are presently undertaking online registrations so there is no minimum amount of people for an Induction to take place. All we will require is the students contact details (mobile phone number and a valid email address.
The qualifications are NCFE level 2 and are fully certificated Nationally recognised courses.
Learners are able to further their own continuous professional development a criteria for the care certificate which may also improve their career prospects and can then progress on to further qualifications in health & social care or other related subjects.
The course submission times are between 8 and 16 weeks depending on which course they choose to complete.
They will have a dedicated Tutor from the College or Learning Provider, who are fully trained and give feedback on all questions answered. Specialist Tutors are available and are qualified in dealing with anyone who has a learning difficulty ie: Dyslexia and they will support all learners throughout the course.
All of our Induction are carried out by one of our experience Inductors and can be either by telephone or an online forum such as Zoom, MS Teams at a time and place to suit you This is necessary so that students and staff get all the information required to complete the course successfully. We are very aware of the disruption this may sometimes cause, but we try to work with you and your staff.
For Companies we are now offering face to face inductions at your premises and asking for a minimum of 8 people to attend for an Induction to take place with one of our experienced Inductors.
During the Induction we introduce people to the courses and complete the necessary College paperwork.
Our web site has all the courses listed with an overview and Pdf showing all the course content and credits accrued. Just click on the course tab. We strive to keep the list of courses up to date . However if there is a course you are looking for and not listed , doesnt mean we cant help. Just give us a call or email to enquire.
Thank you for taking the time to read this.